# Plans, billing, and team organisations

Understand current personal and team plans, trials, seats, checkout, and promotion.

FeatureGate separates personal plans from team plans. Check the public pricing page before purchase;
the values below describe the current implemented billing catalogue.

Legacy Free is grandfathered. An organisation cannot be assigned Free again after leaving it.

| Organisation | Plan     | Current price                                                      |
| ------------ | -------- | ------------------------------------------------------------------ |
| Personal     | Hobby    | $12 yearly                                                         |
| Personal     | Pro      | $12 monthly or $120 yearly                                         |
| Team         | Team     | $12 per active member monthly or $120 yearly, three-member minimum |
| Team         | Business | Custom and support-assisted                                        |

## Trials and payment method

New self-serve paid organisations require a payment method and receive a 14-day trial. Trialing and
active provider states project into the console billing surface.

Team checkout begins at three seats: `$36` monthly or `$360` yearly. The minimum applies even when the
organisation has fewer than three accepted active members.

Do not create repeated trial organisations as an environment or project strategy. Use projects and
environments inside the correct customer boundary.

## Seat calculation

Accepted active Team members count toward provider quantity. Pending invitations do not count as
active billed members.

Above the three-seat minimum, accepting an additional member increases quantity. Removing or leaving
can reduce quantity when accepted membership remains above the minimum.

Grandfathered Team Free organisations use separate invite-limit gates. They cannot be recreated as a
new Free team after conversion.

## Billing administration

Owners and admins can manage billing. The Billing page shows plan, cycle, trial or subscription state,
occupied seats, payment management, invoices, receipts, and tax details where Polar provides them.

FeatureGate stores active provider product mappings in the operator billing catalogue. Customer
documentation and deployment configuration should not hard-code provider product IDs.

Billing notification emails respect the account's optional billing preference. Security, ownership,
role, and direct access-change messages remain mandatory.

## Create a team organisation

Start from the organisation switcher and choose the routed new-team flow. Enter identity, confirm the
Team plan, and complete paid checkout.

Creating a new team never creates a new Free team. Projects remain in the source organisation unless
you create them in or transfer them to the new team deliberately.

## Promote a personal organisation

A personal owner can promote an existing Hobby, Pro, or grandfathered personal Free organisation.
Paid Team checkout is required.

After an active or trialing webhook confirms billing:

- The existing organisation is renamed and converted to team type.
- Projects, flags, environments, keys, settings, usage, and activity remain attached.
- The selected Team billing state applies.
- FeatureGate creates a new Hobby personal organisation for the owner.

Promotion is not reversible. A team organisation cannot convert back to personal, and Free cannot be
re-entered.

## Business and support-assisted billing

Business pricing, manual billing, and supported migrations require operator assistance. Do not attempt
to force self-serve checkout when the console identifies a support-managed plan.

## Common problems

- **A pending invite did not change billing:** only accepted active members count.
- **Removing a member did not go below three seats:** the Team minimum still applies.
- **A promoted organisation has a new personal organisation:** this is the intended Hobby replacement.
- **Free cannot be selected:** it is grandfathered and cannot be newly assigned.
- **Checkout completed but state is pending:** allow provider projection and contact support if it persists.

Related pages: [Invite and manage a team](/docs/administration/manage-a-team),
[Organisation settings](/docs/administration/organisation-settings), and the
[pricing page](/pricing).